FAQ

Secure Entertainment Frequently Asked Questions

Yes! We ship internationally to most countries. International orders are subject to customs duties and import fees imposed by the destination country, which are the responsibility of the buyer. Please contact us before placing an international order if you have questions about shipping rates or estimated delivery times.

No. Customs duties and import fees are not included in the price of your order. These charges are assessed by your country’s customs authority upon arrival and are the sole responsibility of the buyer. The amount varies by country and product type.

All prices are listed in U.S. Dollars (USD). If you are ordering from outside the United States, your bank or credit card provider will handle the currency conversion at their applicable exchange rate.

Yes. We work with schools, universities, hotels, libraries, and other institutions that require formal procurement documentation. We can provide proforma invoices, formal quotes, and W-9 forms upon request. Please contact us with your order details to get started.

Absolutely. To request a quote, simply add your items to the cart and proceed through checkout. When you reach the payment options, select “Purchase Order (PO)/Quote Request.” This won’t charge you. It just creates an order in our system with your correct billing, shipping, and product information. We will contact you shortly after submitting to get your quote prepared.

Yes. We offer discounted pricing on larger orders. Pricing will vary depending on the products and quantities requested. Please contact us for a custom quote.

Yes. Our controller security tethers are protected under U.S. Patent 11,103,796. We have been designing and manufacturing console security solutions for over 15 years and stand behind the quality and originality of every product we sell.

We made the deliberate choice to sell exclusively through our website to better serve our customers. Here’s why that works in your favor:

We can support institutional purchasing. Amazon doesn’t accommodate purchase orders, tax-exempt transactions, net terms, or proforma invoices. Selling direct means we can work within your organization’s procurement process without friction.

You’re buying directly from the manufacturer. Our controller security tethers are protected under U.S. Patent 11,103,796, and all of our products are designed and built by us. Ordering direct ensures every shipment contains genuine, quality-controlled product, not a third-party reseller or counterfeit listing.

You get real support. When you order direct you have a direct line to us for bulk pricing, replacement hardware, and any questions about installation or compatibility.

Yes. We have built custom security cases for DVD players, AV receivers, computers, and many other devices. To get started, send us the make and model of your device along with photos, dimensions, and the locations of any vents, ports, and buttons. Contact us and we will let you know what’s possible.

Yes. When ordering your security case, select “Closed” from the Game Slot Opening dropdown on the product page. This option blocks access to the disc slot entirely.

Each security case includes four #6 Phillips head wood screws for mounting to a secure surface. No special tools are required, just a standard Phillips head screwdriver. Once the console is installed inside the case, the mounting screws are covered and inaccessible, adding an extra layer of security against removal. If you are mounting in an unusual location or surface type, contact us and we can advise on the best installation approach.

Each tether order includes a security screwdriver bit for the tamper-resistant screws. You will also need a standard screwdriver handle that accepts interchangeable bits. Any universal screwdriver will work. Orders of 10 or more include additional security bits.

Security cases are made to order in our shop. If all components are in stock we typically ship within 2 to 3 business days of receiving payment. Controller tethers and accessories generally ship faster. If you have a deadline, let us know and we will do our best to accommodate it.

All sales are final. If you receive a product with a manufacturing defect we will send a replacement at no charge in accordance with our warranty policy. Please review our full Returns and Exchange Policy for complete details.

We’re happy to help. Reach out through our contact page and we will get back to you as soon as possible.